Reference

Legal terms for Indonesia account access

maribola puts account terms, local-law eligibility, and payment record rules in one place before you open your account; access depends on local law and is available only where…

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maribola Legal terms for Indonesia account access
CONTACT ROUTES

Contact routes for legal requests

Legal questions should not be mixed with game chat or promo messages. Our support team separates account access, privacy, payment records, and terms questions so your request reaches the right queue. Use live chat for urgent access issues, email for written legal requests, or the account menu for data changes. Keep your registered phone number ready; we use it to match your request before discussing records.

Team online

Live chat

Live chat is open 24/7 for account access, legal terms, and document status questions. Give your registered phone number only inside the chat window after the agent asks for it.

Email legal desk

Send legal requests to [email protected] with your username, registered phone number, and the exact clause or data record you want checked. We answer in clear English for Indonesia.

Account menu path

From your mobile browser, open Account > Profile > Legal Requests to ask for corrections, export help, or closure steps. OTP confirmation may be needed before we act.

ACCOUNT SAFETY

Account records, cookies, and security

Your legal rights depend on accurate records, so we keep account, wallet, cookie, and security logs in separate systems.

Data we collect

We collect the account details needed to run legal access: username, phone number, login time, device type, IP region, and wallet references. We do not ask for your DANA PIN.

Payment records

DANA, OVO, GoPay, and QRIS entries are stored as transaction references so we can match deposits, withdrawals, refunds, and disputes. Legal requests should include the date and amount.

Cookie controls

Cookies keep your session active, remember language choice, and detect repeated failed logins. You can clear them in your browser, but you may need a fresh OTP afterward.

Account protection

Password changes and withdrawal edits require account confirmation. If a new device signs in, we may ask for OTP and pause sensitive changes until the check is complete.

Retention period

We keep account and wallet records only for legal, security, tax, dispute, and audit needs. When those needs end, records are deleted or made unreadable where required.

Data changes

If your phone number or name is wrong, send a correction request through Account > Profile > Legal Requests. We may ask for matching wallet proof before changing records.

Legal questions before you join

These answers focus on legal access, account records, and data requests before you open an account or ask us to change anything. If your case involves a DANA, OVO, GoPay, or QRIS transaction, keep the receipt reference ready. It helps us connect your legal request to the correct wallet event without exposing private payment credentials.

Access depends on local law and is available only where local law permits. We may restrict account creation, wallet use, or certain game categories if your location or account details do not meet legal requirements.

You must meet the legal age required by your location before creating or using an account. We may ask for account confirmation if your records appear incomplete, inconsistent, or linked to another person.

We keep wallet references to match deposits, withdrawals, refunds, and disputes to the correct account. These records also help us answer legal requests without asking for private wallet PINs or unrelated personal data.

Yes. Use Account > Profile > Legal Requests or email [email protected] with your username and registered phone number. We may ask for OTP confirmation or wallet proof before changing legal account records.

We may pause access while checking account ownership, location, or suspicious activity. Contact live chat 24/7 with your username and registered phone number so we can tell you the next required step.

Cookies help keep your session active, remember language choice, and detect repeated failed logins. If you clear them, you can still access your account, but a fresh OTP check may be required.

Our support team routes legal complaints, data requests, and account correction cases to the right queue. Email [email protected] for written requests, or use live chat if access is urgent.

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